Terms of Service

Effective Date: September 22, 2026

Last Updated: November 4, 2026

These Terms of Service ("Terms") govern your access to and use of Lyne, a desktop application and related services (collectively, the "Service") provided by Vortrix, Inc. ("Vortrix," "we," "us," or "our"). By creating an account, starting a free trial, or otherwise using the Service, you agree to be bound by these Terms.

1. What Lyne Does

Lyne is an AI-assisted review tool for cabinet shop drawings. It analyzes uploaded drawings against a configurable set of rules and flags potential dimensional, specification, and completeness issues for human review.

Lyne is an assistive tool, not a substitute for professional judgment. The Service uses artificial intelligence, which can make mistakes, miss issues, or generate incorrect findings. You are solely responsible for independently verifying all flagged items before relying on them for fabrication, construction, or any other purpose. Vortrix makes no guarantee that the Service will identify every error or that its findings are accurate or complete.

2. Your Account and Company

To use Lyne, you must create an account associated with a company. You're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You represent that any information you provide (including your company's name, email domain, and team member details) is accurate.

3. Your Content

"Your Content" means any drawings, files, images, or other materials you upload to Lyne for review.

You retain all ownership rights to Your Content. We do not claim any ownership interest in the drawings you upload.
You grant us a limited license to process, store, and transmit Your Content solely for the purpose of providing the Service to you — including sending it to third-party AI providers (such as Anthropic) as part of the review process.
You are responsible for Your Content, including having the right to upload it and ensuring it doesn't violate any third party's rights (such as a client's or designer's intellectual property).
We do not use Your Content to train AI models, and we do not sell or share Your Content with third parties except as necessary to provide the Service (e.g., the AI providers that power the review itself).

4. Free Trial and Subscriptions

Lyne offers a free trial of one drawing review, and a free pilot (currently 7 days, up to 75 sheets, no credit card required), followed by paid subscription tiers. Trial and pilot terms, pricing, and sheet quotas are as displayed in the app and on our website at the time you sign up, and may change for future signups.

Paid subscriptions are billed monthly in advance through our payment processor (Stripe).
You may cancel at any time; cancellation takes effect at the end of your current billing period. You keep access to your plan and its remaining sheets until then, and your subscription is not renewed or charged again.
Payments are non-refundable. We do not issue refunds or credits for partial months, unused sheets, or canceled subscriptions. The only exception is a billing error on our side, such as a duplicate charge or a charge after you canceled, which we will refund in full. Contact bmiller@lyneai.co about any billing error.
We reserve the right to limit one free trial and one pilot per company, per device, and per network, and may deny or revoke free trial or pilot access we reasonably believe is fraudulent or abusive.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Attempt to reverse-engineer, decompile, or extract the underlying models or rule logic
Share your account credentials with anyone outside your company
Attempt to circumvent trial limits, sheet quotas, or billing
Upload content you don't have the right to upload

We may suspend or terminate accounts that violate these Terms.

6. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ITS FINDINGS WILL BE ACCURATE OR COMPLETE. YOU ASSUME ALL RISK ASSOCIATED WITH RELYING ON THE SERVICE'S OUTPUT WITHOUT INDEPENDENT VERIFICATION.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VORTRIX, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF MATERIALS, LABOR COSTS, OR LOST PROFITS ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll provide notice (such as an in-app notice or email) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service, with reasonable notice where practicable.

10. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

11. Contact

Questions about these Terms can be sent to bmiller@lyneai.co.

This document is a starting draft and has not yet been reviewed by an attorney. Vortrix, Inc. intends to have it reviewed for completeness and accuracy under applicable law.